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Christmas Delivery: Australia Post's Cut-off Dates
Christmas Delivery: Australia Post's Cut-off Dates

Message for New Zealand customers

New Zealand Shipments
Our thanks go out to New Zealanders and their love of My Cookware Australia® products.

We always do our best to serve our customers but there are a few limitations we can't provide to New Zealand customers, such as free shipping. 

  • The shipping cost for customers in New Zealand is AUD18.90.
  • AfterPay is available to customers in New Zealander.
  • Some products are not available to New Zealanders, such as Cuckoo rice cookers, large Japanese konro grills, and binchotan charcoal.
  • Our 30-day free returns policy applies specifically to customers within Australia. For those residing outside of Australia, we kindly ask you to handle the return of your item. Please note, return shipping costs are not covered for customers outside Australia.

In the case of credit cards, you are usually charged in NZ dollars, which are then converted to Australian dollars at an exchange rate. We are not certain about the banking policies in New Zealand, but we anticipate that there will be a bank fee and exchange rate differences, regardless of the payment method you use.

For New Zealand customers, we recommend using PayPal. Additionally, your purchase will be protected by PayPal's buyer policies.

If you have any other questions, please do not hesitate to contact us.