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Message for New Zealand customers

Our thanks go out to New Zealanders and their love of My Cookware Australia® products.

We always do our best to serve our customers but there are a few limitations we can't provide to New Zealand customers, such as free shipping. 

  • The shipping cost for customers in New Zealand is AUD12.90.
  • For 30-day free returns, we are unable to arrange a pickup and must ask you to bring the item to the nearest post office. We will reimburse you for shipping costs via PayPal.
  • AfterPay and ZipPay are only available to customers in Australia.
  • Some products are not available to New Zealanders, such as Cuckoo rice cookers and large Japanese konro grills / hibachi grills.

In the case of credit cards, you are usually charged in NZ dollars at an exchange rate to Australian dollars. We are not sure about the bank policy in New Zealand, but we anticipate there will be a bank fee.

For New Zealand customers, we recommend using PayPal. Additionally, your purchase will be protected by PayPal's buyer policies.

If you have any other questions, please do not hesitate to contact us.