Return & Exchange

We offer exchange or refund provided it meets the following conditions:

  • Exchange within 14 days;
  • With proof of purchase;
  • Item must be unused in its original packaging in perfect condition.

In the event you want to exchange, simply send back the unwanted items and we will post you an exchanged item. Please note that you will cover your own return shipping cost.

Exchange will only be accepted within 14 days from receipt.

Due to hygiene reasons, we do not accept returns of thermal products, such as jugs, flasks and cups.


  1. Email us your order details to
  2. Send your unwanted item back to our collection centre in Sydney or Melbourne, which are Shop 23, 369 Victoria, Chatswood, NSW 2067 or 17A Yiannis Court, Springvale, VIC 3171.
  3. Once we receive the products and upon inspection, we will arrange for an exchange or refund.

Please click here for warranty and repair enquiry.