Our thanks go out to overseas customers and their love of My Cookware Australia® products.
We always do our best to serve our customers, but there are a few limitations we cannot provide to international customers, such as free shipping and certain products.
- We ship to New Zealand, United Kingdom, United States, and Canada. You will find an option to choose your country at checkout.
- The website should load up your currency based on your country. You may also use the country selector at the top right corner.
- The shipping cost for customers in New Zealand is NZ$24.90.
- The shipping cost for other countries is $30 in their local currency.
- AfterPay is available to customers in New Zealand, but not in other countries.
- Some products are not available to overseas customers, such as donabe, rice cookers, grills, and charcoal.
- Our 30-day free returns policy applies specifically to customers within Australia. For those residing outside of Australia, we kindly ask you to handle the return of your item. Please note, return shipping costs are not covered for customers outside Australia.
For overseas customers, we recommend using PayPal. Additionally, your purchase will be protected by PayPal's buyer policies. In the case of credit cards, you are usually charged in your local currency.
If you have any other questions, please do not hesitate to contact us.