Shipped from Sydney with Care
All our stock is stored at our main location in Sydney.
We prefer to ship all orders using Australia Post or Express Post. However, private couriers may perform better than Australia Post during lockdowns. Customers are given the choice between Australia Post and Courier Please at checkout.
- Fragile items are packed with protective materials and great care. In addition, we cover shipping damage for all orders.
- Express Post by Australia Post is still the most reliable service.
- Please understand all shipments in general may be delayed under the impacts of recent extreme weather conditions.
- Our packing team is known for packing fragile items with care, you can read customer testimonials in the review section.
Hassle-free refunds or exchanges
We also offer 30-day hassle-free refund or exchange. Click here for details.
Sending a gift?
There is a section for gift note at cart page. If you enter a gift note, we will send a gift receipt (without the price) instead of an invoice to the shipping address. The gift receipt can be kept for warranty purposes.
Our delivery process
Australia
- FREE shipping in Australia for orders at or over $69
- Flat rate shipping of $7.90 for orders under $69
- Flat rate of $9.90 for Australia Post Express Post
New Zealand
- Flat rate shipping of $12.9.
Estimated Delivery Times
We strive to process and dispatch orders as quickly as possible, usually within two business days of the order being placed.
Please see below the estimated shipping times. Your orders will be delivered during normal business hours.
| NSW & ACT | 3 - 5 business days |
| VIC & SA | 3 - 8 business days |
| WA & QLD | 4 - 8 business days (Covid may cause an extra 10 days of delay) |
| TAS & NT | 4 - 8 business days |
| New Zealand | 8 - 15 business days |
- Metropolitan areas ONLY, please note that delivery to remote areas would take up to 3 - 5 more working days.
- For preorder items, please refer to the time frame in the product description.
Payment Methods
Payment via credit card, PayPal, Google Pay, Apple Pay, AfterPay and ZipPay is instant. Please note that payment via Direct Debit can take anywhere from 4-6 business days to clear.
Our network of couriers
For information regarding the online order and delivery, please contact our customer service in one of the following ways:
- Chat box The chat box in the lower right corner of our page shows your previous purchase(s) and chat record. This is the most convenient way to contact us.
- Email - Email us at hello@mycookware.com.au.
- Phone - Call us at 02-94132270. Trading hours: 10:30am to 05:30pm (AEST).
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Text Message - If line is busy you may send us a text message.
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