Shipped from Sydney with Care
Fast dispatch & dedicated support: All our stock is stored at our main location in Sydney. We ship all orders the next working day. Customers will be given a tracking number and may seek our immediate assistance in case of any delivery issues.
At checkout, customers have the choice between Australia Post and Courier Please.
- Fragile items are packed with protective materials and great care. Additionally, we cover shipping damage for all orders.
- Though Express Post by Australia Post no longer guarantees next-day delivery, it remains the most reliable option.
- Please understand that sometimes shipments may be delayed due to extreme weather conditions, like bushfires or floods, depending on your location.
- Several large size konro grills may incur additional shipping costs. Refer to the product description for more details.
Hassle-free refunds or exchanges
We offer a 30-day hassle-free refund or exchange. Click here for details.
Lost parcels
If a parcel is lost, it must be reported within 2 weeks after the delivery date. Beyond this timeframe, tracing a lost parcel becomes challenging.
Sending a gift?
You will find a section for gift notes on the cart page. If you include a gift note, we will send a gift receipt (without prices) instead of a standard invoice to the shipping address. This gift receipt can be retained for warranty purposes.
Our delivery process
- FREE shipping in Australia for orders $89 and above.
- Flat rate shipping of $9.90 for orders under $89.
- Flat rate of $14.90 for Australia Post Express Post.
New Zealand
- Flat rate shipping of $18.9.
Estimated Delivery Times
We aim to process and dispatch orders swiftly, typically on the next business day after the order is placed. Refer to the table below for estimated shipping durations. All orders are delivered during standard business hours. If you're facing a tight deadline, especially in peak seasons, contact us for an estimated delivery time.
| NSW & ACT | 3 - 5 business days |
| VIC & SA | 3 - 8 business days |
| WA & QLD | 4 - 8 business days |
| TAS & NT | 4 - 8 business days |
| New Zealand | 8 - 15 business days |
- These estimates apply to metropolitan areas ONLY. Deliveries to remote areas might require an additional 3 - 5 working days.
- For preordered items, please refer to the timeframe specified in the product description.
Payment Methods
Payments can be made via credit card, PayPal, Google Pay, Apple Pay, AfterPay, and ZipPay, which are all instantaneous. However, payments through Direct Debit might take between 4-6 business days to process.
Our network of couriers
Connect with our friendly team using any of the methods below:
- Chat box: Accessible at the lower right corner of our site, it displays your past purchases and chat history, offering the quickest way to reach us.
- Email: Drop us a line at hello@mycookware.com.au.
- Phone: Reach out at 02-94132270. Our trading hours are from 10:00am to 05:30pm (AEST).
- Text Message: If our line is busy, consider sending a text.
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