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Your one-stop shop of Japanese and Korean cookware and tableware
Your one-stop shop of Japanese and Korean cookware and tableware

Shipping with Care by Australia Post

My Cookware Australia Handle with Care Delivery

Shipped from Sydney with Care

Fast Dispatch & Dedicated Support:

  • Our inventory is stored at our primary location in Sydney.
  • Orders are dispatched within 1-2 business days.
  • Daily collections by Australia Post are arranged from our premises.
  • For any assistance with your delivery, please get in touch.

At checkout, select between Australia Post and Express Post for your delivery service.

  • Fragile items are packed with additional care.
  • We cover shipping damage for all orders. 
  • While Express Post no longer guarantees next-day delivery, it remains the fastest option available.
  • Be aware that extreme weather conditions, such as bushfires or floods, may cause delivery delays.

Free Refunds or Exchanges:

We offer a 30-day free refund or exchange policy. Learn more here.

Lost Parcels:

If your parcel goes missing, inform us within two weeks from the expected delivery date. It becomes difficult to locate lost items after this period.

Sending a Gift?

Select the gift note option on the cart page to include a personal message. The recipient will receive a gift receipt without prices, which also serves for warranty claims.

Our Delivery Process:

  • FREE shipping in Australia for orders over $99.
  • A flat rate of $9.90 applies for orders under $99.
  • Choose Australia Post Express Post for a flat rate of $14.90.

New Zealand

  • Flat rate shipping of NZ$24.90 for our friends across the Tasman.

Estimated Delivery Times

Check the table below for shipping times. All orders are delivered during business hours. If you're in a rush or ordering during peak season, get in touch for an estimated delivery time.

NSW & ACT 3 - 5 business days
VIC & SA 3 - 8 business days
WA & QLD 4 - 8 business days
TAS & NT 4 - 8 business days
New Zealand 8 - 27 business days
  • Delivery times are for city areas.
  • Remote locations might need an extra 3-5 days.
  • For preordered items, see the specific timeframe in the product description.

Payment Methods

We accept credit card, PayPal, Google Pay, Apple Pay, AfterPay, and ZipPay for instant payments. Direct Debit takes 4-6 business days to process.

Our network of couriers

My Cookware Shipping Network and Couriers

Connect with our friendly team using any of the methods below:

  • Chat box: Located at the lower right corner of our site, it is the quickest way to reach us.
  • Email: Send us a message at
  • Phone: Call us at 02-94132270 during our trading hours, 10:00am to 5:30pm (AEST).
  • Text Message: Can't get through? Send a text.


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