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11 Years of Excellence in Japanese Cookware and Tableware
11 Years of Excellence in Japanese Cookware and Tableware
Located in Australia  Delivery by Australia Post New Arrival Sale

Rely on us to pack your parcel with care. We treat it like ours.

Shipping with Care by Australia Post

Shipped from Sydney with Care

  • Our inventory is stored at our primary location in Sydney.
  • Orders are dispatched within 1-3 business days.
  • Daily collections by Australia Post are arranged from our premises.
  • For any assistance with your delivery, please get in touch.

At checkout, select between Australia Post and Express Post for your delivery service.

  • Fragile items are packed with additional care.
  • We cover shipping damage for all orders. 
  • While Express Post no longer guarantees next-day delivery, it remains the fastest option available. 
  • We may use TNT instead of Express Post for some non-metropolitan areas because it will be faster.
  • Be aware that extreme weather conditions, such as bushfires or floods, may cause delivery delays.

Signature on Delivery

All orders require a signature upon delivery by default. If you prefer to have your item left at your front door, please provide instructions under "Delivery Instructions" during checkout. For apartments with a manned concierge or parcel room, the parcel will be left there.

Free Refunds or Exchanges:

We offer a 30-day refund or exchange policy. Learn more here.

Lost Parcels:

If your parcel goes missing, inform us within two weeks from the expected delivery date. It becomes difficult to locate lost items after this period.

Sending a Gift?

Select the gift note option on the cart page to include a personal message. The recipient will receive a gift receipt without prices, which also serves for warranty claims.

Our Delivery Process:

Australia

  • FREE shipping in Australia for orders over $99.
  • A flat rate of $9.90 applies for orders under $99.
  • Choose Australia Post Express Post for a flat rate of $14.90.
  • Express Post is not available for Western Australia and the Northern Territory.

International

Estimated Delivery Times

Check the table below for shipping times. All orders are delivered during business hours. If you're in a rush or ordering during peak season, get in touch for an estimated delivery time.

NSW & ACT 3 - 5 business days
VIC & SA 3 - 8 business days
WA & QLD 4 - 8 business days
TAS & NT 4 - 8 business days
New Zealand 8 - 27 business days
  • Delivery times are for city areas.
  • Remote locations might need an extra 3-5 days.
  • For preordered items, see the specific timeframe in the product description.

Payment Methods

We accept credit card, PayPal, Google Pay, Apple Pay, AfterPay, and ZipPay for instant payments. Direct Debit takes 4-6 business days to process.

Our network of couriers

My Cookware Shipping Network and Couriers

Connect with our friendly team using any of the methods below:

  • Chat box: Located at the lower right corner of our site, it is the quickest way to reach us.
  • Email: Send us a message at hello@mycookware.com.au.
  • Phone: Call us at 02-94132270 during our trading hours, 10:00am to 5:30pm (AEST).
  • Text Message: Can't get through? Send a text.

 

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