Every order ships from our Sydney shop via Australia Post. Here's everything you need to know — rates, times, and what happens if something goes wrong.
Dispatch & Delivery
Fast Dispatch from Sydney
Your order ships directly from our Sydney shop. We work hard to dispatch every order within 1-2 business days, with daily parcel collections by our Australia Post team to get your order on its way sooner.
Key Delivery Information
- 📮 PO Boxes & Collection Points: Because we use Australia Post, we fully support delivery to PO Boxes, 24/7 Parcel Lockers, and Post Office collection points nationwide.
- ✍️ Signature Required: For your peace of mind, all parcels require a signature on delivery. If you'd prefer the driver leave it in a safe place, please add an "Authority to Leave" note in the Delivery Instructions at checkout.
- 🛡️ Free Shipping Protection: Your order is automatically insured against loss or damage during transit at no extra cost to you. If anything goes wrong, simply notify us, and we will sort it out.
- 🎁 Sending a Gift?: Simply add your personal message on the cart page. We'll include a gift receipt without any prices, which can also be used for warranty claims.
- 📦 Packed With Care: We take great pride in our packing. Fragile items receive extra cushioning to ensure they arrive in perfect condition. Learn more here.
- ✅ Packing on Camera: Every order is video recorded during packing and dispatch — so if anything's missing or damaged, we can check exactly what happened and fix it fast.
Shipping Rates & Times
Australian Shipping Rates via Australia Post
We offer simple flat-rate shipping across Australia. You can choose between Standard or Express Post services at checkout.
| Location | Standard Shipping | Express Shipping |
|---|---|---|
| NSW |
Free on orders over $99 ($12.90 under $99) |
$19.60 Flat Rate |
| Rest of Australia |
Free on orders over $149 ($12.90 under $149) |
Estimated Delivery Times (Business Days)
The following Australia Post estimates are for major cities. Remote locations may take longer.
- NSW / ACT: 3 - 5 days
- VIC / SA / QLD: 3 - 8 days
- WA / TAS / NT: 4 - 8 days
- New Zealand: 8 - 27 days (Flat rate of AUD $24.90)
Our Policies & Support
Returns & Exchanges
Your satisfaction is important to us. We offer a 30-day refund or exchange policy for most items. You can read our full returns policy here.
Payment Methods
We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay.
Need Help?
Real people, same-day replies — our team is based in Sydney and ready to assist.
- Chat: Click the chat bubble at the lower right corner of our site.
- Email: hello@mycookware.com.au
- Phone: (02) 9413 2270 (10am - 5:30pm AEST)
- Text Message: If the line is busy, you may send us a text message.