Shipping with Care by Australia Post
We use Australia Post (or Express Post if you prefer) for most orders. It is the fastest and most reliable shipping service, giving you the peace of mind that your order will be processed and received safely and efficiently.
We also have a dedicated packaging team to ensure your orders are well protected and delivered damage free no matter where you live in Australia and New Zealand.
All stock located and sent from Sydney. All prices are in AUD.
Sending a gift?
There is a section for gift note at checkout. If you enter a gift note, we will send a gift receipt instead of an invoice to the shipping address. The gift receipt will display your gift note and the name of the item without the price. The gift receipt can be kept for warranty purposes.
Our delivery process
Australia
- FREE shipping in Australia for orders at or over $69
- Flat rate shipping of $9.90 for orders under $69
- Flat rate of $9.90 for Australia Post Express Post
New Zealand
- Flat rate shipping of $12.9.
Estimated Delivery Times
We strive to process and dispatch orders as quickly as possible, usually within two business days of the order being placed.
Please see below the estimated shipping times. Your orders will be delivered during normal business hours.
| NSW & ACT | 3 business days |
| VIC, QLD & SA | 3 business days |
| WA, TAS & NT | 3 - 6 business days |
| New Zealand | 5 - 10 business days |
- Metropolitan areas ONLY, please note that delivery to remote areas would take up to 3 - 5 more working days.
- For popular and preorder items, please refer to the time frame in the product description.
- Express Post by Australia Post is still the speediest and most reliable service.
- Please understand all shipments in general may be delayed under the impacts of COVID-19.
Payment Methods
Payment via credit card, PayPal, Google Pay, Apple Pay, AfterPay and ZipPay is instant. Please note that payment via Direct Debit can take anywhere from 4-6 business days to clear.
Our network of couriers
For information regarding the online order and delivery, please contact our customer service in one of the following ways:
Phone: (02) 9413 2270
Email: hello@mycookware.com.au