We offer hassle-free exchanges or refunds provided it meets the following conditions:
- Free exchanges or returns within 30 days.
- With proof of purchase.
- Item must be unused in its original packaging in perfect condition.
Due to hygiene reasons, we do not accept returns of thermal products, such as jugs, flasks and cups.
- Email us your order details to firstname.lastname@example.org.
- We will send you a PDF shipping label.
- Pick a date when you can place the box at your front door for Australia Post pick up.
- Place the item back in the box. Print the label and stick it on top of the box.
- Once we receive the products and upon inspection, we will arrange for an exchange or refund.
- We will send you a prepaid Australia Post shipping label.
- Simply stick the shipping label on top and post it at a nearby post office.
- There is no time frame for the shipping label, so you can post it anytime at your convenience.
Please click here for warranty and repair enquiry.