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Located in Sydney  ✲  New arrival sale  ✲  Delivery by Australia Post
Located in Sydney  ✲  Christmas Sale  ✲  Posted by Australia Post

30-day Hassle-free Exchanges or Refunds

We offer hassle-free exchanges or refunds provided it meets the following conditions:

  • Free exchanges or returns within 30 days.
  • With proof of purchase.
  • Item must be unused in its original packaging in perfect condition.

Due to hygiene reasons, we do not accept returns of thermal products, such as jugs, flasks and cups.

Instructions:

  • Email us your order details to hello@mycookware.com.au.
  • We will send you a PDF shipping label.
  • Pick a date when you can place the box at your front door for Australia Post pick up.
  • Place the item back in the box. Print the label and stick it on top of the box.
  • Once we receive the products and upon inspection, we will arrange for an exchange or refund.

Or

  • We will send you a prepaid Australia Post shipping label.
  • Simply stick the shipping label on top and post it at a nearby post office.
  • There is no time frame for the shipping label, so you can post it anytime at your convenience.

Please click here for warranty and repair enquiry.