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11 Years of Excellence in Japanese Cookware and Tableware
11 Years of Excellence in Japanese Cookware and Tableware
Located in Australia  Delivery by Australia Post New Arrival Sale

Responsive Warranty Support. Fast, Fair, Flexible Fixes

Warranty & Repair

The goal of My Cookware® is to provide a selection of high-quality items. In the event of a warranty issue or repair need, we are very responsive.

  • Our response time is usually the next business day.
  • In case of a valid warranty claim, no repair costs or postage costs will be incurred.
  • We usually use Australia Post. If you have mobility challenges, courier pick-ups can also be arranged door-to-door.

We also assist with out-of-warranty products, although some manufacturers may charge a repair fee.

Warranty Form My Cookware Australia

Warranty Registration

  • Register Your Warranty: Please complete our warranty registration form.
  • Privacy Options: If you prefer not to share your information under our privacy policy, simply keep your receipt for warranty purposes.
  • Lost Receipt? Don’t worry—your warranty registration stays safe even without your proof of purchase.
  • Exceptions: Warranties for Cuckoo rice cookers and Joyoung soy milk makers are handled directly by Cuckoo Australia and Joyoung Australia.

Warranty Claims and Repairs

All our products include a 12‑month manufacturer's warranty. Please note that this warranty does not cover damage caused by misuse. Remember, used cookware will always show some signs of wear.

Steps to Take:

  • Complete our Warranty Claims & Repairs Form online.
  • Provide clear photos or videos of the issue so we can quickly diagnose the problem. In most cases (about 90%), the issue can be resolved without a repair.
  • If a repair is needed, we will contact you to arrange a convenient, hassle‑free service.

What is Covered?

We guarantee that our products are free from defects in materials and workmanship for one (1) year from the date of purchase. If you purchased additional warranty coverage, the details will be in your confirmation email.

What is Not Covered?

Our warranty does not cover:

  • Products that are no longer under warranty.
  • Normal wear such as marks and discolouration, which is expected with regular use.
  • Stainless steel or carbon steel cookware that develops pits due to insufficient seasoning or cleaning.
  • Nonstick cookware that loses its nonstick properties over time.
  • Cookware that sticks during use. Please refer to our user guides for proper care.
  • Rice cookers that are infested with pests, as our technicians cannot service contaminated equipment.
  • Damage from accidents (including overheating), misuse, commercial use, improper cleaning, or neglect. This includes damage from dishwashers, scouring pads, steel wool, or abrasive cleaners.
  • Using a product in ways it was not intended (for example, burning a teapot or a salad tong) or using detachable handles improperly.
  • Replaceable parts such as handles and gaskets.

 

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