Warranty and Repair
In addition, all products come with a 12-month manufacturer warranty. Our warranty does not cover mishandling by the user, e.g., accidental damage and commercial use.
Steps to take
- Fill the Warranty & Repair From online;
- Our customer support team will contact you as soon as possible;
- If you need to post us the item, we recommended that you keep the original packaging, i.e. boxes, as that will make it easier for us to dispatch a courier to pick up the defective item.
Resellers and agents in Australia are welcome to use this form to assist customer enquires.
What is covered?
We warrants our products are free from defects in material and craftsmanship for one (1) year from the date of purchase.
What is not covered?
This warranty does not cover damage due to accidents (including overheating), misuse or commercial use, improper cleaning, neglect, and does not cover staining, discolouration, or scratching of the non-stick finish and the porcelain enamel or stainless steel interior and exterior. Damage caused by the use of cooking sprays, bleach or overheating are not covered by this warranty. Minor imperfections and slight colour variations are normal. This warranty does not include Vacuum Pot and Double Pan parts subject to replacement such as gaskets and handles. Dishwasher effects and damages are not covered under the warranty. Using scouring pads, steel wool, abrasive cleansers, or metal utensils on any product will invalidate your warranty.
Who is covered?
This warranty is extended only to the original end-use purchaser, or the person receiving the product as a gift, and shall not be extended to any other person or transferee. If the product was not purchased new from an authorised dealer, distributor, or representative of the manufacturer, this warranty is null and void. Proof of purchase in Australia is required.
What will we do?
Defective items will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production.