How We Pack Your Parcel
Last updated: 30 August 2026
Our packing team packages every single item carefully — especially fragile pieces such as Japanese pottery, donabe clay pots, and konro hibachi grills.
Most of what we sell is bought as a present, and the rest is something someone has been waiting weeks to own. Either way, the moment that matters is the one when the carton is opened — so we pack every order to arrive the way a gift should: intact, tidy, and worth unwrapping.
How we pack
- Every fragile order is packed by hand in our Sydney store
- Pottery is wrapped piece by piece and cushioned with paper
- Heavier items sit low in the carton, and glass and ceramics are kept apart so nothing moves in transit
- Every carton is sealed and labelled fragile before pickup
- Couriers and Australia Post collect every business day
If anything does arrive damaged in transit, photograph the item and packaging, get in touch, and we take it from there — replacement is fast and hassle-free.
Sending a gift?
- Add our gift wrapping service to your cart alongside the item — wrapped beautifully before it goes into the shipping carton
- Leave a note at checkout if it should ship with no invoice showing prices
- Rather let them choose? A digital gift card is the option
Packed with less plastic
- We pack with paper first — kraft paper cushioning and cardboard cartons that go straight into the recycling bin
- Bubble wrap is reserved for what paper alone cannot protect on an interstate journey: thin-walled pottery, glassware, and clay pots
- If your parcel arrives with bubble wrap or air cushions inside, they are there for a reason — keep them for storage, moving boxes, or the next parcel you send
Proudly written by our professional packing team at My Cookware®.
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