We greatly appreciate our overseas customers and their enthusiasm for My Cookware Australia® products.
While we strive to serve all our customers well, there are specific limitations for international customers regarding shipping and product availability.
- We ship to New Zealand, the United Kingdom, the United States, and Canada. Only New Zealand customers can check out normally with a shipping fee of NZ$24.90.
- International customers cannot check out directly on the website. Please contact us at hello@mycookware.com.au for a shipping quote.
- Payments can be made through PayPal, ensuring that your purchase is protected by PayPal’s Buyer Protection policy.
- All shipping is handled by Australia Post, offering both Express Post and Standard Post, generally at similar rates.
- Some products, including donabe, grills, and charcoal, are not available for international shipping.
- Our 30-day free returns policy applies only to customers within Australia. International customers are responsible for their return shipping costs, as we do not cover these expenses.
For further assistance or inquiries, please feel free to contact us at hello@mycookware.com.au.