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Japanese Kitchen Excellence Since 2014
Japanese Kitchen Excellence Since 2014

Product Support Request Received

Thank You. We're on it.

Your warranty claim has been successfully submitted. We understand that dealing with product issues can be frustrating, and our team is here to help find a solution as quickly as possible.

A confirmation email with a copy of your claim details has been sent to your inbox. Please keep it for your records.

What Happens Next?

  1. Review: Our team will carefully review your claim details to understand the issue.
  2. Contact: We will contact you via email with a proposed solution or any next steps within 1–2 business days.
  3. Resolution: Our primary goal is to work with you to resolve your claim efficiently and satisfactorily.

In the meantime, you can review our full Warranty Policy for detailed information or browse our User Guides for product care tips.

 

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